Rome

Available services for this location
Departures
A dedicated one-on-one and end-to-end escort through the departure journey
Pricing
EUR 120 / person
Additional Pricing
None
EUR 60 / person
See complete service features

Service description

  • Greeting with welcome tablet at airport drop-off point
  • Baggage and check-in assistance
  • Escort through immigration and security check
  • Escort to airline lounge or boarding gate
Arrivals
A dedicated one-on-one escort from the moment you arrive at the airport till you embark on your final destination.
Pricing
EUR 100 / person
Additional Pricing
None
EUR 40 / person
See complete service features

Service description

  • Greeting with welcome tablet at the Arrival gate
  • Escort through designated immigration counter, where applicable
  • Escort to baggage area and assist with baggage collection
  • Escort to transportation pick-up point
Transit
Easy and convenient service for transit passengers
Pricing
EUR 110 / person
Additional Pricing
None
EUR 50 / person
See complete service features

Service description

  • Greeting with welcome tablet at the Arrival gate
  • Escort through designated immigration counter
  • Assist with baggage collection and rechecking baggage to connecting flight
  • Escort to airline lounge or boarding gate
Porterage Service
Have a personal porter manage your luggage and bags with care
Pricing
EUR 9
Additional Pricing
None
EUR 12 per oversized/overweight baggage
See complete service features

Service description

  • Baggage assistance by cart includes up to three (3) regular-sized baggage.
Fast Track Service (Departures)
Escort through dedicated immigration fast track channel and security check
Pricing
EUR 8 / person
Additional Pricing
None
See complete service features

Service description

  • Enjoy designated Fast Track lane and skip through the queues at security and immigration control
  • This service is available for both Domestic and International departures
VAT Refund (Departures)
VAT refund
Pricing
EUR 80
Additional Pricing
None
See complete service features

Service description

  • Assistance with VAT refund
TERMS & CONDITIONS
None specified.
  • Guests aged twelve (12) and under must be accompanied by an adult aged eighteen (18) or above;
  • ALLWAYS reserves the right to collect additional fees in the event there are more guests than originally booked.

Cancellation and Amendments

Cancellation/ amendments must be performed in writing and may be made up to 24 hours before commencement of service and subject to any applicable payment surcharge, local fees and/ or taxes, and the following timelines:

  • More than 48 hours before commencement of service: Free;
  • 24-48 hours before commencement of service: 50% surcharge;
  • Amendments are also subject to payment of price difference, if any;
  • Late cancellation and/ or failure to arrive at the appointed time will be considered as No Show and the booking will not be refunded.

Read our full Terms & Conditions.