Last Updated: 5 July 2022
“Aerotel” refers to the group of airport transit hotels owned, managed and/or operated by any company of Plaza Premium Group under the brand “Aerotel” or other associated brands of Plaza Premium Group;
“ALLWAYS” refers to the airport meet and greet, porterage, any other arrival, transit and departure hospitality services and/or any airport passenger services, managed and/or operated by Plaza Premium Group under the brand “ALLWAYS” or other associated brands of Plaza Premium Group;
“Control” of a person means the power or authority, whether exercised or not, to direct the business, management and policies of such person, directly or indirectly, whether through the ownership of voting securities, by contract or otherwise, which power or authority shall conclusively be presumed to exist upon possession of beneficial ownership or power to direct the vote of more than 30% of the votes entitled to be cast at meetings of the members or shareholders of such person or power to control the composition of a majority of the board of directors of such person; the terms “Controlling” and “Controlled” shall be construed accordingly;
“Customer” means any person who uses the Services and shall include a passenger in a Location;
“Data” refers to any representation of information (including an expression of opinion) in any document, and includes a personal identifier;
“Data Protection Laws” means the EU General Data Protection Regulation 2016/679 as amended, replaced or superseded from time to time; together with any applicable data protection laws and regulations from time to time in force;
“Location” means a location where the Services are offered to Customers and includes an airport or such location where a lounge of Plaza Premium Group is located;
“Order” means your order for the Services to us as set out in our authorised an order form or booking form or such other booking method as determined by us from time to time;
“Personal Data” refers to data (a) which relates directly or indirectly to a living individual; (b) from which it is practicable for the identity of the individual to be directly or indirectly ascertained; and (c) in forms which access to or processing of the data is practicable.
“Plaza Premium Group” means Plaza Premium Lounge Management Limited and/or any of its Affiliates and shall include its authorised personnel or representative;
“Services” means the services which are stated on any one of the Website supplied by us to you including without limitation Plaza Premium Lounge services, ALLWAYS meet & greet services, Aerotel services and any airport passenger services in a Location which may be revised, updated, varied, modified or amended by us from time to time at our sole discretion;
“Supplier” refers to any individual, business entity or party engaged or appointed by Plaza Premium Group to provide relevant products and/or services, to support the operation, legal, marketing, communication and other essential business functions of Plaza Premium Group in connection with the Services;
“Website” refers to an online website(s) as may be adopted by Plaza Premium Group to provide the Services, including but not limited to the following subject to change from time to time:
1. Collection of Information
1.1 We will request you to provide the following Data for our collection and process of the same, including but not limited to:
1.2 Supply of information or Personal Data to us is non-obligatory except that certain Personal Data is required to be provided by local laws and/or required by us in order to provide our products and/or services to you. You may also want to be cautious about providing any information or Personal Data through WiFi or any other wireless Internet connection and you should understand and accept that the risk associated with such connection methods are out of our responsibility and no security system or system of transmitting information over the Internet is guaranteed to be secure.
2.1 Cookies are used on all online tools available to you including, without limitation, the Website to distinguish you from other online users, to analyse how viewers navigate Website with a view to optimise its design, to establish and maintain your logged-in identity if you log into your account with us so that you can move around Website without being asked to login again
2.2 You should understand that while cookies in general do not tell us your email address or other Personal Data, however, if you voluntarily provide such information or Personal Data to us by, for example, registering an account with us or subscribing for any of our services, such information may be linked to the data in the cookie.
2.3 In addition to the information we collect through cookies, we also collect behavioural Data and store such Data for analytical purposes so as to conduct marketing research and improve the quality of our Website. Such Data includes information about your visit such as your server address, the date and time of your visit, the page you accessed, the information you downloaded and the type of Internet browser you used.
2.5 Most web browsers are initially set up to accept cookies. You may choose to edit your browser options to block cookies in the future. If you block cookies, certain features on the Website may not work properly.
2.6 Please take note that cookies from third parties unaffiliated with Plaza Premium Group or our business partners may be set before, during or after browsing our Website. We do not and cannot control these cookies set by third parties and you should check with these third-party websites for more information about their cookies.
3. Retention and transfer of Personal Data
3.3 The databases managed by us may also include guest passport number or driving licence number if such is required by local laws or you voluntarily choose to save such information in your account with us for facilitating your future bookings. However, under no circumstances shall credit card payment information be retained or stored in our databases.
3.4 All Personal Data stored in our databases are encrypted and treated as confidential information.
3.5 We may also store other information such as your special requests, food and beverage preferences and transaction history in our databases and this information may be shared and/or used by Plaza Premium Group and/or affiliated businesses units for marketing and/or analysis to enhance customers’ experience.
4. Purposes for Collection and Use of Personal Data
4.1 The purposes for which your Data may be and/or is used by us include, without limitation to, in the following ways:
4.2 We will not use your Personal Data to conduct direct marketing via email, push message, direct mail, telephone, fax and or other form of communication, to provide you with information about goods and/or services which are a part of services offered to you by Plaza Premium Group unless you have agreed to receiving marketing materials in such manner when providing your Personal Data to us.
4.3 If you agree to the above direct marketing use, your Personal Data held by us may be shared within Plaza Premium Group. The intended kinds of Personal Data to be used are all kinds of your Personal Data which necessarily enable us to establish contact with you; and to market or promote a variety of our services, facilities and related goods and/or services offered by us and/or affiliated businesses. However, we shall not use or provide your Personal Data unless exempted by the Data Protection Laws or we have received your consent.
4.4 Your consent to the use of your Personal Data for the direct marketing use as indicated above can be given in the following ways:
5. Disclosure of Personal Data
5.1 If you have registered a member account with us, you hold the sole responsibility of safeguarding your own login and password information for your account with us and such should not be disclosed to any third parties. We shall not ask you for your password under any circumstances. The risks of the leakage of your Personal Data resulting from your loss of the login and password information lie solely with you.
5.2 You acknowledge and understand that the transmission of information via the Internet is not completely secure. Although we have taken practical steps to safeguard your Personal Data, to prevent unauthorised access, and have implemented high standard security measures to protect any information received, we do not guarantee the security of your Personal Data transmitted via Internet, and you acknowledge and accept that any transmission is at your own risk.
5.3 You authorise us to use and share Personal Data provided by you within Plaza Premium Group and its affiliated businesses, airport authorities and/or the Suppliers who provide services to assist in fulfilling the purposes, or directly related purposes for which the Personal Data was collected, or as required under the relevant laws.
5.4 You agree to update your own Personal Data from time to time so that it remains accurate.
5.5 You authorise our Suppliers to disclose your Personal Data registered with such Suppliers to us, whether such Personal Data has been previously provided to us or not.
5.6 You understand that, it is an inherent part of our business to provide you quality services and facilities owned, managed and/or operated by us or our affiliated businesses. As a result, this requires the sharing of your Personal Data to our affiliated businesses, and that you may opt out of such sharing by not subscribing our services or not registering account with us. You may withdraw your consent or authorisation as at any time pursuant to Clause 7.3.
7. Access Rights
This Data Privacy Statement & Security Policy only applies to this Website and not to the websites of other companies, individuals or organisations to which we provide links or from which there are links.