Fast track your journey through Heathrow Airport (LHR) with a premium Meet & Assist service.
15%
Off Meet & Assist Services
Book 27 Aug – 31 Oct 2026 for travel 1 Sep – 31 Dec 2026. Smart Traveller members save an extra 5%.
Experience a seamless journey through Heathrow Airport (LHR) with a premium Meet & Assist service. Whether you are arriving, departing, or connecting, your dedicated Personal Airport Assistant will provide personalised guidance and Fast Track assistance to help you navigate airport procedures with ease.
Avoid the stress of long queues and unfamiliar terminals while enjoying a smoother and more comfortable airport experience. Save time, travel with confidence, and explore the world-renowned attractions, knowing your airport journey is taken care of from start to finish.
Meet & Assist – Arrival
Your Personal Assistant will meet and greet from the moment you arrive with a welcome placard at the Airport designated meet up point.
Escort through designated immigration counter, where applicable.
Escort to baggage area and assist with baggage collection.*
Assist with baggage collection at the baggage claim area for up to 4 checked bags,* and escort to your designated transportation pick-up point.
Meet & Assist – Transit
Your Personal Assistant will meet and greet from the moment you arrive with a welcome placard at the Airport designated meet up point.
Escort you through designated immigration counter, where applicable.
Assist with baggage collection and rechecking baggage to connecting flight.
Escort you through the designated security check point and/or the immigration counter, where applicable.
Meet & Assist – Departure
Your Personal Airport Assistant will welcome you at the designated passenger drop-off point.
Assist with baggage handling with up to 4 checked bags.*
Escort you through the designated security screening and immigration counter where applicable, and accompany you to the destined lounge or boarding gate.
Eligible Location
Heathrow Airport (LHR)
Terms & Conditions
Book between 27 Aug – 31 Oct 2026 for travel between 1 Sep – 31 Dec 2026 to save 15% off Meet & Assist services.
Smart Traveller members enjoy an extra 5% off, on top of the 15% launch discount.
Porter service is not included in the ALLWAYS Meet & Assist Arrival, Departure, and Transit services and is available at an additional charge.